Training > Employer Training Services > Skill Development, Certification, and Renewal > Customer Service

Customer Service

Instill A Service Culture That Builds Customer Loyalty for your business.

For more information or to discuss your training options, contact Employer Training Services, Education Coordinators:

Ame Beard, 541.463.4612 or
Gary Schweitzer, 541.463.4624.

Customer Service Training

Customer service packages can be customized to meet your employees' needs, contact us for more information.

AchieveGlobal™ Customer Service

Achieving Stellar Service™ Experiences

Achieving Stellar Service is a comprehensive training system designed to provide a range of critical service skills vital to customer satisfaction and loyalty, and to organizational success. The system's modular design allows participants to learn a wide range of skills — foundational, situational, incremental, supportive, organizational, and strategic — in the most effective and efficient way possible.

Series helps develop your employee's customer services skills.

This customer service series focuses on skills that strengthen internal and external customer relationships and is designed for all employees, from key leaders to front-line team members. This nationally known AchieveGlobal™ training program is taught by a certified trainer.

The five workshops in the system build on one another to offer training solutions at every level, thus aligning service strategies with service behaviors throughout an organization.

Modules	Title	Description
One	Reaching for Stellar Service	Module 1 explores the value of stellar customer service and the role of the service provider in achieving it.
Two	Caring for Customers	Module 2 helps service providers develop skills for delivering friendly, attentive service that demonstrates interest in and care for customers on a human level.
Three	Giving and Receiving Customer Feedback	Module 3 develops skills that will help service providers serve customers who are concerned, angry, or upset after a service breakdown.
Four	Dazzling Your Customers	Module 4 enhances your ability as service providers to make customers feel special and valued, thereby creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain and build their relationships with the organization.
Five	Guiding Customer Conversations	Module 5 is a two part module giving service providers skills for conducting conversations that effectively attend to internal and external customers’ human and business needs.

A partnership program with Lane Community College, the Oregon Business Development Department (Lottery Funds), and U.S. Small Business Administration (Federal Funds).

“Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.”, “Financed in part with lottery funds awarded by the Oregon Business Development Department,” and primarily funded by Lane Community College.

“All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA,” the Oregon Business Development Department, or Lane Community College. Material subject to change without notice.

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Disability Resources at 541.463.5150 (voice) or 541.463.3079 (TTY), or stop by Building 1, Room 218 on the LCC main campus.

All SBA funded programs offered are extended to the public on a nondiscriminatory basis.

Lane SBDC is an Equal Opportunity/Affirmative Action Service Provider.